Privacy Policy

Personal Details

When you sign up or book sessions, we need the basics: your name, email, phone number, and address. Pretty standard stuff - can't really run a membership program without knowing who you are.

Health & Fitness Info

Since we're dealing with high-performance training, we'll ask about your fitness history, injuries, medical conditions, and goals. This isn't us being nosy - it's so we don't accidentally have you deadlifting 400 pounds when you've got a dodgy lower back. We also track your performance metrics, body composition, and training progress because that's literally why you're paying us.

Payment Information

Credit card details, billing address - the usual payment stuff. We use secure payment processors, so your card info doesn't just sit on our server collecting dust.

Technical Data

When you're on our website, we collect IP addresses, browser types, device info, and how you navigate the site. It helps us figure out if the site's actually working or if people are rage-quitting on our contact form.

We're not just collecting this stuff for fun. Here's what we actually do with it:

• Service Delivery: Scheduling your training sessions, creating personalized workout programs, tracking your progress, and making sure you're not doing anything that'll land you in physio.
• Communication: Sending appointment reminders, class updates, and occasional tips that might actually be useful. We won't spam you with daily motivational quotes - that's what Instagram's for.
• Payment Processing: Obviously, we need to charge you for services. Gyms aren't free, as much as we'd all like them to be.
• Facility Management: Managing access to our space, monitoring equipment usage, and keeping things running smoothly.
• Improvement: Analyzing what's working and what's not so we can make our programs better and our website less annoying.
• Legal Stuff: Sometimes we gotta comply with regulations or handle liability issues. It's the boring part of running a business.

We're not in the business of selling your data to random companies. But there are a few situations where we might share your info:

Service Providers

We work with payment processors, scheduling software, and email platforms. These companies need access to some of your data to do their job, but they're contractually obligated to keep it secure and not use it for their own purposes.

Healthcare Professionals

If you've specifically asked us to coordinate with your physio, doctor, or nutritionist, we'll share relevant fitness and health info with them. But only with your explicit permission - we're not just calling up random medical professionals.

Legal Requirements

If the law says we gotta hand over information, we will. Court orders, government requests, that sort of thing. We'll push back if we think it's unreasonable, but we're not going to jail for anybody.

Business Transfers

If we ever sell the business or merge with another gym, your data would be part of that transfer. Don't worry - the new owners would still be bound by this privacy policy.

We take security pretty seriously. Your data's encrypted when it's transmitted and when it's stored. We use industry-standard security measures - firewalls, secure servers, regular security audits, the whole deal.

Access to your personal information is limited to staff who actually need it to do their jobs. Our trainers can see your fitness data, but the front desk person doesn't need access to your medical history.

That said, no system's 100% bulletproof. We do our best, but if there's ever a data breach, we'll let you know ASAP and tell you what happened and what we're doing about it.

On your end, keep your account password secure. Don't share it with your gym buddy or write it on a sticky note next to your computer. Basic stuff, but you'd be surprised.

Yeah, we use cookies. Not the edible kind, unfortunately.

Essential Cookies

These keep the website functioning - things like remembering you're logged in or keeping items in your shopping cart. Can't really turn these off without breaking the site.

Analytics Cookies

We use these to see how people use the site - which pages get visited, where people click, how long they stick around. Helps us figure out what's working and what's confusing. We use tools like Google Analytics for this.

Marketing Cookies

These track your browsing to show you relevant ads. If you've been checking out our strength programs, you might see ads for them later. You can disable these through your browser settings if they bug you.

Most browsers let you control cookies through their settings. Just be aware that turning off essential cookies will probably make the site unusable.

Under Canadian privacy laws (PIPEDA and BC's privacy legislation), you've got some rights when it comes to your personal data:

• Access: You can ask to see what personal information we've got on file for you. We'll send it over, usually within 30 days.
• Correction: If something's wrong or outdated, let us know and we'll fix it. We want your info to be accurate too.
• Deletion: Want us to delete your data? In most cases, we can do that. There are some exceptions - like if we need it for legal reasons or ongoing services - but we'll honor the request when we can.
• Withdrawal of Consent: You can withdraw consent for certain types of data processing. This might mean we can't provide certain services, but that's your call.
• Data Portability: You can request your data in a format that's easy to transfer to another provider. Not that you'd want to leave us, but hey, it's your right.
• Object to Processing: If you think we're using your data in a way that's not cool, you can object. We'll review it and make changes if needed.

To exercise any of these rights, shoot us an email at info@quantarisaga.info or call us at (604) 287-5943. We'll verify your identity first (can't just hand out data to anyone who asks), then take care of your request.

Our services are designed for adults and athletes who are at least 16 years old. If you're younger than that, we need a parent or guardian's consent before you can sign up or use our services.

We don't knowingly collect personal information from kids under 16 without parental consent. If you're a parent and think your kid's given us their info without your permission, contact us immediately and we'll delete it.

For youth athletes (16-18), we still recommend having a parent or guardian involved, especially when it comes to health information and training plans. High-performance training isn't something to mess around with when you're still developing.

We might update this privacy policy from time to time. Laws change, our services evolve, and sometimes we just realize we could explain things better.

When we make changes, we'll update the "Effective Date" at the top of this page. If it's a major change that significantly affects how we handle your data, we'll send you an email or post a notice on our website.

It's worth checking back here occasionally to see if anything's changed. We know reading privacy policies isn't exactly thrilling, but staying informed is important.

Got questions about this privacy policy or how we handle your data? Don't just sit there wondering - reach out.

If you're not satisfied with how we've handled a privacy concern, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, talk to us first - we'd rather sort it out directly.